How do I contact Matcha about an upcoming event?
Use the availability form on the website and tell us the type of event, the date, and what you most want from the photos.
Read the full answerGetting started
Getting started
What to prepare before the event, who should run Matcha, and how to explain to guests what to do.
How do you explain to guests what to do?
Use one short, clear sentence: open the link, it works without an app, and it helps us prepare your photos for you.
Read the full answerWhat do we need to prepare before we start?
Prepare the event details, who will run Matcha, how guests will get the link, and how the photos will be uploaded.
Read the full answerWhat happens after the event ends?
After the event, the photographer's photos are uploaded or completed, and then the album or the galleries are shared, depending on the package.
Read the full answerWhen should we open the event page?
Open it early enough to test the links, the QR code, the copy, and the guest flow before the event begins.
Read the full answerWho on the event team should run Matcha?
One clearly named person should be responsible: the host, a producer, an event manager, the photographer, or a team member who knows the process.
Read the full answerRelated articles
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How to Get Guests to Actually Scan the QR Code at Your Event
A QR code only works if people scan it. Where to place it, what to write next to it and when to mention it, so guests actually open the event page, upload photos and get their own photos afterward.
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