Do guests need an app to use Matcha?
No. Guests get in through a link or a QR code, right in their phone's browser.
Read the full answerQuestions and answers
Everything you need to know before bringing Matcha to your event.
Answers for hosts, guests, photographers, and producers. Short when possible, precise when it matters, and no promises we cannot keep.
Key questions
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What is a personal gallery, and how is it different from a shared album?
A shared album shows the event's photos to everyone who has access, while a personal gallery gathers the photos a specific guest appears in or that are relevant to them.
Read the full answerDoes Matcha store the matching selfie?
The matching selfie is stored as part of creating the personal gallery, and is used only to find that guest's photos from the same event. How Matcha retains and deletes information is described in the privacy policy.
Read the full answerWhat is a live album?
A live album is an event album that fills up with the photos guests upload from their phones during the event.
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Are the personal galleries private?
Yes. Each guest gets a personal link and sees the photos matched to them, based on the event's settings.
Read the full answerCan I ask for my data to be deleted?
Yes. You can contact Matcha with requests to access, correct, or delete information, in line with the privacy policy and the applicable law.
Read the full answerCan it be used after the event is over?
Yes. Much of Matcha's value comes after the event, once the photos are ready to share.
Read the full answerCan Matcha be used without a selfie?
Yes, but it depends on the package and the goal. A shared album and a live album do not have to revolve around a matching selfie.
Read the full answerCan photos be downloaded?
Yes. Where downloading is available to guests or hosts, photos can be downloaded through the gallery.
Read the full answerCan photos be uploaded after the event?
Yes. At many events, the professional photos are uploaded after the photographer finishes sorting or exporting the files.
Read the full answerCan the album be shown on a screen at the event?
Yes. Matcha includes a live screen option for events where it fits.
Read the full answerCan the gallery be shared on WhatsApp?
Yes. You can send guests their links on WhatsApp or through any other channel that suits the event.
Read the full answerCan the photographer get an upload link?
Yes. At events where it makes sense, you can work with a dedicated upload link for the photographer or the team.
Read the full answerCan we also collect the photos guests take?
Yes. The live album lets guests upload moments from their phones, and the photos come together in the event album.
Read the full answerCan we use a QR code at the venue?
Yes. A QR code is an easy way to bring guests to the event page, especially when it is placed somewhere visible and clear.
Read the full answerDo guests need an app to use Matcha?
No. Guests get in through a link or a QR code, right in their phone's browser.
Read the full answerDo guests need to download an app?
No. Guests scan a QR code or open a link, take a quick selfie, and get in through their phone's browser.
Read the full answerDo guests' selfies go into a public database?
No. A matching selfie is used only to match photos at the event it belongs to, and it does not go into a public face database.
Read the full answerDo we need consent from guests?
At an event that uses personal information or a matching selfie, it is important to give guests a clear explanation and point them to the privacy policy.
Read the full answerDoes it work alongside a photo magnet station?
Yes. A photo magnet station and Matcha meet different needs and can happily share the same event.
Read the full answerDoes it work for a wedding without an organized guest list?
In some cases, yes, but personal galleries work best when guests have a clear way to get in and identify themselves at the event.
Read the full answerDoes it work with the photographer we already booked?
Yes. Matcha is designed to work alongside the photographer you already booked, not to replace them.
Read the full answerDoes Matcha replace a photographer?
No. Matcha does not replace a photographer. It helps organize, share, and display the photos once they have been taken.
Read the full answerDoes Matcha store the matching selfie?
The matching selfie is stored as part of creating the personal gallery, and is used only to find that guest's photos from the same event. How Matcha retains and deletes information is described in the privacy policy.
Read the full answerDoes Matcha work on iPhone and Android?
Matcha is designed to work in a modern mobile browser on both iPhone and Android.
Read the full answerDoes Matcha work with the photographer we already booked?
Yes. The photographer or the production team uploads the event photos in a simple interface, and Matcha organizes them and matches them to the guests.
Read the full answerDoes the photographer need to learn a complicated system?
There should be no need for a complicated process. The goal is to give the photographer or the team a simple way to upload photos.
Read the full answerGuest photos or the photographer's photos: why have both?
The photographer delivers the precise, high-quality photos that will last, and guests catch spontaneous moments and angles the photographer was not there for. Together they give a fuller picture of the event.
Read the full answerHow do guests get their photos?
Every guest gets a personal gallery and a private link that can be sent straight to their phone and to WhatsApp.
Read the full answerHow do guests upload a photo to the live album?
Guests open the event page through a link or QR code, pick a photo from their phone, and upload it through the browser.
Read the full answerHow do I contact Matcha about an upcoming event?
Use the availability form on the website and tell us the type of event, the date, and what you most want from the photos.
Read the full answerHow do people find themselves after a party?
At an event with personal galleries, guests can use a matching selfie to help Matcha find the photos that are relevant to them.
Read the full answerHow do you choose a package by event size?
Start from the goal: a shared album, personal galleries, a live screen, or a combination of these.
Read the full answerHow do you collect the photos all the guests took on their phones?
Give guests a simple way to upload photos through a link or QR code into one shared place, instead of every photo staying stuck on the phone of whoever took it.
Read the full answerHow do you collect the photos guests took at the event?
Give guests a simple place to upload, usually through a link or QR code on their phone, so they can send photos without an app.
Read the full answerHow do you enjoy an event without filming it on your phone the whole time?
Decide in advance on a few moments when you simply stay present without your phone, and trust that someone else is capturing them. When you know the photos will reach you anyway, it is easier to lower the camera and enjoy.
Read the full answerHow do you explain to guests what to do?
Use one short, clear sentence: open the link, it works without an app, and it helps us prepare your photos for you.
Read the full answerHow do you get photos at an event with a QR code?
Place a visible QR code at the event. The guest scans it with their phone camera and lands on the event page in the browser, with nothing to install.
Read the full answerHow do you keep the album tidy at a big party?
Give guests a short, clear explanation, place the QR code in the right spots, and decide in advance who is responsible for the album and the screen.
Read the full answerHow do you keep the good feeling of an event after it ends?
Go back to the night in small doses rather than all at once, and share it with the people who were there. A photo that arrives in the days after stretches the joy out over time.
Read the full answerHow do you share event photos so guests actually see them?
Instead of a WhatsApp group or one giant folder everyone has to dig through, give each guest an easy way in to the photos that are relevant to them. When photos are easy to find, people actually look.
Read the full answerHow does a guest get into the event?
The guest opens a link or scans a QR code and lands on the event page in their phone's browser.
Read the full answerHow does face matching work on event photos?
The system compares the faces in the event photos with a short selfie the guest provides, to help find the photos that person most likely appears in.
Read the full answerHow does Matcha help after a wedding?
Matcha turns the wedding photos into a more organized experience: a shared album, personal galleries, and links that are easy to send to guests.
Read the full answerHow does Matcha work at a festival?
At a festival, Matcha can power a live album, guest uploads, personal galleries, or a mix of these, depending on the kind of production.
Read the full answerHow is an event album different from a shared Google Drive or Google Photos folder?
A shared drive is a folder of files. A dedicated event album is built around the guest: easy access on the phone, organized photos, and sometimes a personal gallery for each guest.
Read the full answerHow long does it take to get photos from a wedding photographer?
A full edited album usually takes anywhere from a few weeks to a few months, because most of the time goes into editing and color grading hundreds of photos by hand, not the shoot itself.
Read the full answerHow many photos from an event are actually worth keeping?
Fewer than you think. Out of hundreds of photos, usually only a handful with a real story stay with us over time, so what matters most is being able to find exactly those.
Read the full answerIs a live album a good fit for the dance floor?
Yes, especially when it is used in a way that adds energy rather than getting in the way of the event.
Read the full answerIs a password needed?
Guests usually get in through a link or a QR code. The admin area is for authorized team members.
Read the full answerIs face matching always accurate?
No. Matching faces in photos can help a lot, but it is affected by photo quality, lighting, angles, and movement.
Read the full answerIs internet needed at the event?
Yes. Opening the event page, uploading photos, and viewing galleries all require an internet connection.
Read the full answerIs the personal gallery link private?
The personal gallery opens through a personal link. Treat it like any other private link and share it with care.
Read the full answerIs there a monthly subscription?
On the Matcha website, packages are priced per event. If you need a different arrangement, it is worth talking to the team.
Read the full answerWhat do we need to prepare before we start?
Prepare the event details, who will run Matcha, how guests will get the link, and how the photos will be uploaded.
Read the full answerWhat do you do when guests block the ceremony with raised phones?
Explain in advance that someone is capturing the day, and invite guests to simply be present for the important moments. When they are sure they will get the photos later, it is easier for them to put the phone down.
Read the full answerWhat happens after the event ends?
After the event, the photographer's photos are uploaded or completed, and then the album or the galleries are shared, depending on the package.
Read the full answerWhat happens if a guest does not appear in the photos?
If a guest does not appear in the photos that were uploaded, they may not end up with a meaningful personal gallery.
Read the full answerWhat happens if the signal is weak?
A weak signal can interfere with loading, uploading, and viewing. Plan ahead where Matcha will be used at the event.
Read the full answerWhat happens if there are a lot of photos?
Choose a package and a workflow that match the number of photos you expect and the pace at which the team plans to upload and share them.
Read the full answerWhat is a live album?
A live album is an event album that fills up with the photos guests upload from their phones during the event.
Read the full answerWhat is a personal gallery, and how is it different from a shared album?
A shared album shows the event's photos to everyone who has access, while a personal gallery gathers the photos a specific guest appears in or that are relevant to them.
Read the full answerWhat is a shared event album?
A shared album is one digital place where the event's photos are collected, so everyone with access can see them without being sent each photo separately.
Read the full answerWhat is included in Matcha Album?
Matcha Album focuses on a shared album for the event, collecting guests' photos, a live album and a live screen, and an easy experience for viewing and sharing them.
Read the full answerWhat is included in Matcha Experience?
Matcha Experience includes everything in Matcha Match, and adds capacity for large numbers of guests and photos, extended storage, and support during the event as needed.
Read the full answerWhat is included in Matcha Match?
Matcha Match adds personal galleries for guests, built from a matching selfie, on top of the core album features.
Read the full answerWhat is Matcha?
Matcha is a way to organize the photos from an event so every guest gets easy access to the photos that matter to them, alongside a shared album and a live album, depending on the package you choose.
Read the full answerWhat is the best way to share event photos with guests?
The best way depends on the event, but the principle stays the same: give each guest easy access to their own photos, with nothing to install and no digging through a huge pile.
Read the full answerWhat is the difference between guest photos and photographer photos?
Photographer photos are usually more professional and polished, while guest photos bring spontaneous moments from the guests' own point of view.
Read the full answerWhat is the difference between Matcha Album, Matcha Match, and Matcha Experience?
Album focuses on a shared album with a live album and a live screen, Match adds personal galleries built from a matching selfie, and Experience builds on Match with capacity for large events, extended storage, and support during the event.
Read the full answerWhat is the matching selfie for?
The guest adds a quick selfie that helps Matcha find the photos they appear in.
Read the full answerWhat makes one photo from an event the one that stays with us for years?
Not the sharpness or the lighting, but the story. The photos that stay are almost always between people, with real emotion or an unplanned moment that can never be recreated.
Read the full answerWhat should we write to guests before the event?
Write a short message explaining that the link will help prepare a personal gallery for them or collect photos from the event.
Read the full answerWhen should guests be sent the sign-up link?
Usually it is best to send it before the event or to display a clear QR code at the event, depending on your crowd and your package.
Read the full answerWhen should we open the event page?
Open it early enough to test the links, the QR code, the copy, and the guest flow before the event begins.
Read the full answerWhich package is right for my event?
Album focuses on a shared album for the event, Match adds a personal gallery for every guest based on a quick selfie, and Experience brings the full Matcha experience for large events, with support during the event. We are happy to help you choose by event type and size.
Read the full answerWho can see the photos?
It depends on the type of gallery and the event settings: a public album, a personal gallery, or the team's admin area.
Read the full answerWho is Matcha for?
Matcha is for event hosts, couples, producers, photographers, and teams who want to collect, organize, and share event photos in a more orderly way.
Read the full answerWho on the event team should run Matcha?
One clearly named person should be responsible: the host, a producer, an event manager, the photographer, or a team member who knows the process.
Read the full answerWho uploads the professional photos?
Usually the photographer, the host, the producer, or a team member with the right access uploads the photos.
Read the full answerWhy are there so many event photos that nobody looks at?
Because we shoot so we will not miss out, not so we can come back, which leaves a huge pile that is hard to scroll through. The answer is not fewer photos, but a way to bring each person their own moments.
Read the full answerWhy do we feel empty or a little low after a big event ends?
It is completely normal. After months of anticipation and excitement building toward one night, the sudden return to routine leaves a gap. It is a sign there was something worth waiting for.
Read the full answerWhy is a WhatsApp group not enough for event photos?
A WhatsApp group works for a few photos, but it quickly becomes a stream of duplicates and messages, the photos get compressed, and guests struggle to find themselves.
Read the full answerWill older guests manage with it?
In most cases, yes, as long as the explanation is short and the link opens straight in the browser with no app to install.
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